Shipping policy

Samples and Scents - Our Shipping Policy

Order Processing Times: We aim to dispatch your order within 3-5 business days (excluding weekends and UK public holidays) after payment confirmation.

Shipping: We offer international shipping to numerous countries, including Europe and the US.

Shipping Options & Costs: Shipping costs and estimated delivery times are calculated based on destination and selected method.

International Customs & Duties: International customers are responsible for any customs duties, taxes, or import fees levied by their country.

Order Tracking: Once shipped, you'll receive an email with tracking information.

Delivery Times: Delivery times vary based on destination and shipping method, as displayed at checkout.

Shipping on UK Public Holidays: Please note that our shipping operations are paused on UK public holidays.

Lost or Delayed Packages: If your order is lost or significantly delayed, please contact our Customer Support team.

Delivered Orders: Once the tracking shows your order as "Delivered," the sale is finalised.

Returns Due to Non-Delivery: Re-shipping orders returned for non-delivery may incur additional shipping charges.

Contact Us: For any shipping-related inquiries, please email our Customer Support at info@samplesandscents.com.

By placing an order with Samples and Scents, you agree to the terms of this Shipping Policy.